SHIPPING & RETURNS
Returns Policy
You may return items purchased directly from Niira, in their original packaging, within 14 days of delivery for a full refund minus shipping costs. Niira will pay return shipping costs if the return is a result of our error (you received an incorrect item, item has a manufacturing defect, etc.). If you made your purchase through a distributor, please contact them directly about a refund or exchange. All international sales are final and non-returnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please go to our Contact page and fill out the form to submit your request. Returns will not be accepted after 14 days.
All exchange requests by the customer will be subject to shipping charges to and from Niira. In order to get an exchange, we must receive the original item first.
The return shipping address will be provided once the return has been verified.
Shipping
We currently offer flat rate shipping to the U.S. and Canada. Allow up to 5 business days processing time before orders are shipped.
Flat Rate U.S.: $9.99
Flat Rate Canada: $17.99
We are not responsible for any international taxes and duties that may be incurred. All international sales are final and non-returnable.